Have you noticed what happens when you are angry with someone or something which has happened ?. When we are angry we are hurting ourselves first because the negative emotions hurt us first before it moves or impacts the other person. In fact when you are angry and keep holding on to that though you... Continue Reading →

If people become very successful in life they tend to have this feeling they are immortal and some even think they are the god. The most famous dialogue from this Sacred Games- season 1, 'Kabhi Kabhi Lagta Hai Apun hi Bhagwan hai”' summaries this feeling of feeling invincible. However, this very feeling has caused the... Continue Reading →

Indians have a curious tendency. Whenever any Indian gains global recognition, we tend to check out the caste or city to which the Indian belongs to! And then, this knowledge goes viral on social media. India might have changed a lot over the years, but caste continues to dominate our society. Why is this so?... Continue Reading →

If you are like me, you would have made your annual visit to a large jewellery showroom by now and bought some jewellery. You would have seen that, of late, most of these showrooms offer you a cup of coffee or juice to you during your shopping. Mostly this will be around the time that... Continue Reading →

Traditional customer service is centred around using both the phone and email as channels to reach out to customers, offer support, and upsell to them. In India, as the cost of a call centre is very cheap, the approach has been of setting up a call centre to handle customer support using the phone as... Continue Reading →